常見問答 FAQ

開新精緻洗衣提供專業乾水洗、各式衣物洗滌、專業洗鞋包、名牌精品服飾清洗保養、居家織品清洗：床組棉被、地毯窗簾、絨毛玩具…等。我們比你想得更多元😊＊另提供各式客製化服務：特殊處理（特污、染色…等）及急件服務，若您有任何清洗需求，歡迎洽詢🙋‍♀️

Smile Laundry & Dry Cleaners provides professional dry cleaning, various clothing wash services, professional shoe and bag cleaning, branded clothing cleaning, and home textile cleaning, including beddings, carpets, curtains, and plush toys, among others. We offer more than you can imagine 😊. *We also offer various customized services such as special treatments (stubborn stains, dyeing, etc.) and express services. If you have any cleaning needs, please feel free to contact us.🙋‍♀️

這取決於服務的類型和您的衣物數量。一般來說，乾洗和水洗通常需要四到五天。您也可以選擇隔天取件的急件服務。寢具類約五到六天。

註一: 如遇嚴重汙漬或厚重織物，需要額外工作日。註二: 上述工作天不包含收件當天及例假日。

It depends on the type of service and the number of clothes you bring. Generally, dry cleaning and washing take 4~5 days. You can also choose the next-day expedited service. For Bedding, it is around 5~6 days.

Note 1: In case of stubborn stains or heavy fabrics, an additional business day may be required.

Note 2: The mentioned working days do not include the day of drop-off or public holidays.

今天怎麼樣？🙂 作為個人用戶，您可以透過LINE線上真人客服來預約到府收件 ; 也可以在我們的網站上填單並付款即可。我們將為您安排專員盡快至家中取件。請撥打服務專線：0910-835-600，或加入【LINE官方好友】與客服聯繫收送😊送洗＞收件＞報價溝通＞洗滌＞享受❤️

How does today sound?❤️ As an individual customer, you simply make an appointment for home pickup through our real-time customer service on LINE, or you can simply fill out the form and make the payment on our website. We will arrange for a representative to come to your home as soon as possible to pick up your items. Please call our service hotline at 0910-835-600, or add us as an official friend on LINE to get in touch with customer service for pickup and delivery 😊. Drop-off > Collection > Quotation > Washing > Enjoy❤️

我們接受多種付款方式，包括現金、LINE PAY、和轉帳。We accept various forms of payment, including, cash, line pay and bank transfers.

成為儲值會員可享回饋洗滌金，而且我們還會不定時推出優惠活動唷😊若需加入會員，請聯繫服務人員協助您建立會員檔案💎

Join our membership program to enjoy cashback rewards! Plus, we’ll have special promotions from time to time 😊 If you want to sign up, just ask our staff to help you set up your membership profile.💎

洗衣店的收費通常根據服務種類、衣物種類、數量和材質來定價。通常，越複雜的服務和材料越昂貴。我們的清洗服務都是以件計價，價格請參考【常見價目表】，成為💎VIP會員則價格會更優惠唷😊

Laundry services are usually priced based on the type of service, type of clothes, quantity, and materials. Typically, more complex services and materials are more expensive. Our cleaning services are priced per item. For detailed pricing, please refer to our "Common Price List". Becoming a 💎VIP member will entitle you to even more favorable prices 😊.

開新精緻洗衣會根據衣服的材質和洗滌方式進行清洗，盡量避免縮水或變形的情況發生。在清洗前，我們的服務人員會檢查衣物狀況，若有特殊污漬或飾品配件等，我們會先與您溝通討論，確認後才會進行清洗。如果您需要客製化服務，也歡迎與我們的服務人員討論😊請您知曉，儘管我們按照指定的洗滌方式清潔衣物，但衣物的狀況仍會因年限、特殊污漬、特殊車縫或配件等因素而有所變化。在洗滌前，我們會盡可能地向您說明清潔後的可能狀況，以便您做出清洗的決定。感謝您的理解和支持❤️

We will wash clothes according to their material and washing method to avoid shrinking or deforming. Before cleaning, our service personnel will inspect the condition of your garments. If there are any stubborn stains or accessories, we will communicate with you first to confirm before proceeding with the cleaning. If you require customized service, please feel free to discuss it with our staff 😊. Please be aware that despite following the specified cleaning methods, the condition of the clothing may still change due to factors such as age, special stains, intricate stitching, or accessories. Before cleaning, we will do our best to explain the potential outcomes of the cleaning, so you can make an informed decision. Thank you for your understanding and support.❤️

開新精緻洗衣會小心謹慎地對待您的寶貝衣物，洗好衣物請務必仔細檢查，若有損壞、發霉等問題請勿拆掉洗標，並於一週內送回本店處理，超過七日，衣物有任何問題，而造成爭議，本店恕不負責。At Smile Laundry & Dry Cleaners, we handle your precious garments with utmost care. After receiving your cleaned items, please make sure to inspect them carefully. If there are any damages or mildew issues, please refrain from removing the laundry tags and return them to our store within one week for further assistance. We regret to inform you that we cannot take responsibility for any disputes arising from garment issues beyond 7 days.

乾洗是以有機化學溶劑對衣物進行清潔，最常見的溶劑就是「四氯乙烯」或是「石油溶劑」，傳統乾洗服務使用的有機化學溶劑對環境不友好，開新精緻洗衣採用通過國際認證的健康環保洗滌溶劑，其中包括全新的改性醇溶劑，不含芳香烴化合物和硫化物，能夠溫和地清潔您的衣物，洗後不會殘留有害物質。此外，我們的水洗服務使用進口環保水洗溶劑，不含磷，PH值偏中性，溫和不刺激，有效保護您的衣物，不會損傷或殘留有害物質。我們希望為您提供真正健康的服務體驗，讓您從內到外都感到安心。 Dry cleaning is the use of a special solvent to clean clothes instead of water. It can be gentler on clothes, especially for those that are not suitable for water washing, such as silk or wool. 

對於某些不適合水洗的衣物，例如絲綢或羊毛、真皮、名牌衣服，這些都『不可以水洗』，除非想要洗完直接回收丟掉，否則請不要水洗。 Especially for those that are not suitable for water washing, such as silk or wool. leather. luxury clothes.

我們重覆使用所有可以使用的金屬衣架和服裝保護套。如果金屬衣架因為變形而無法再次使用，我們將進行回收。請把您的金屬衣架和您將送洗的衣服一起交回給我們。

Metal hangers: we reuse all of the metal hangers that we can. If any are too out-of-shape to use again, they are recycled. Please bring yours back to us with your next batch of clothes.

Garment covers: all of our packaging covers are 100% recyclable via your existing recycling program at home. If you’d like, you may also bring them back to us with your next batch of clothes, and we will recycle them for you.

可能是因為洗衣機清潔不夠，或者是衣物清潔不徹底。建議洗衣後要曝曬，或是選擇專業的洗衣店進行深層清潔。 

It may be due to insufficient cleaning of the washing machine, or the clothing is not thoroughly cleaned. We recommend airing out the clothes after washing, or choosing a professional laundry service for deep cleaning.